Refund policy

Returns & Refunds Policy

Made-to-order products

All artworks sold by Ignota Art Gallery are produced on demand, specifically for each customer. For this reason, we do not accept returns or exchanges for reasons such as change of mind, incorrect size choice, or personal preference.

This policy is in accordance with Article 6:230p of the Dutch Civil Code, which excludes the right of withdrawal for goods made to the consumer’s specifications.

Damaged, defective, or incorrect items

Please inspect your order upon delivery.

If your item:arrives damaged,has a manufacturing defect,or you receive the wrong item

please contact us within 7 days of delivery at ignota.art@gmail.com, including:your order number,a brief description of the issue,clear photographs of the product and packaging

Once the issue is confirmed, we will arrange a replacement or refund at no additional cost.

Returns without approval

Items returned without prior approval will not be accepted.Because we work with a print-on-demand production partner, we do not maintain a returns warehouse and cannot process unsolicited returns.

Exchanges

We do not offer exchanges.
If a replacement is approved due to damage or defect, a new item will be produced and shipped to you.

EU 14-day withdrawal right

Under EU law, consumers normally have a 14-day right of withdrawal.
However, this right does not apply to products that are made to order or clearly personalized, including print-on-demand artworks

Refunds

If a refund is approved: