Shipping policy

Shipping Policy

General Information

Ignota Art Gallery works with professional print and fulfillment partners to produce artworks on demand. This allows us to offer high-quality prints while minimizing waste and excess inventory. All orders are processed only after payment has been successfully completed.

Processing Time

Each artwork is produced specifically for your order.Production time: typically 2–5 business days,Orders are not processed on weekends or public holidays, During high-demand periods, production may take slightly longer

Once production is completed, your order will be handed over to the shipping carrier.

Shipping Destinations

We ship to most countries worldwide, including all EU member states, the United States, and the United Kingdom.

If your country is not available at checkout, shipping to your location is currently not supported.

Shipping Times

Shipping times are estimates and may vary depending on destination, carrier, and local customs procedures.

Approximate delivery times after production:Netherlands & EU: 3–7 business days,United Kingdom: 5–10 business days, United States & Canada: 5–10 business days,Rest of the world: 7–15 business days

Delays may occur due to customs inspections, carrier disruptions, or circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on:Destination,Print size and format,Carrier rates. All shipping fees are displayed before payment is completed.

Customs, Duties & Taxes

For orders shipped outside the European Union:Customs duties, import taxes, or local fees may apply,These charges are the responsibility of the customer,Ignota Art Gallery has no control over customs policies or additional charges

We recommend checking with your local customs authority for more information.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information (where available).

Please note that tracking availability may vary by carrier and destination.

Delays & Force Majeure

Ignota Art Gallery is not responsible for delays caused by:Shipping carriers,Customs clearance,Weather conditions,Labor strikes,Pandemics or other force majeure events

All delivery timeframes are estimates and not guaranteed.

Lost or Damaged Shipments

Please inspect your order upon delivery. If your order arrives damaged, defective, or incorrect:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the issue

  • Email: ignota.art@gmail.com

We will assess the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns & Refunds Policy.

Incorrect Address

Customers are responsible for providing accurate shipping information.We are not responsible for orders lost due to incorrect or incomplete addresses. Orders returned to the sender due to address errors may require additional shipping fees to be resent.

Ownership & Risk

Ownership and risk of loss pass to the customer once the order is handed over to the shipping carrier.